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PCG Line General Information

Addresses: All addresses must contain a contact name, street address, apartment/suite number and zip code. UPS, Fed-Ex, and freight carriers cannot deliver to P.O. Boxes.

Artwork Correction Charges:  Send vector file formats only.  Otherwise, an art correction charge of $40(x) will apply.

Cancellations: Cancellations must be made in writing. Depending on the work already completed, a $50.00 (X) cancellation charge will be levied, as well as artwork completed to the time of cancellations. Any changes made to the order will effect your due date.

Claims and Returns: All claims must be submitted in writing along with samples of the product. The submission must be made within 15 days of receipt of the merchandise. Price adjustments or Return Authorization are solely at the discretion of the factory and will not be issued unless the required sample is reviewed. Merchandised returned without authorization will be rejected. Returns must be received within 15 days of the issued authorization. Returns must be properly packaged to prevent damage.

Freight Damages: Recipient must report any freight damage to the carrier at once. Do not return freight-damaged parts to the factory. If packages are not signed for as damaged the factory will not bear responsibility.

Co-op Programs: Quotation upon request.

Drop / Split Shipments: For drop or split shipments $15.00 (G) per address, plus freight charges.

F.O.B.: Varies depending on product.

Foreign Shipments: Customer must provide name, address and phone number of consignee or your client if available. Please add $35.00 (G) for additional paperwork. We can provide a broker if necessary.

Handling Charge: There will be a $3.00 handling charge per box on all orders $5.00 minimum

Import Orders: A deposit of 50% is required. Upon shipping from overseas 25% will be billed with the remaining balance due upon delivery. Import pricing includes all charges except inland freight (FOB port of entry). Duty rates are included in landed cost of the merchandise. If rates change adjustments will be made on the final invoice. Inland freight/quantity adjustments (over or unders) will be sent on final invoice. Import orders are subject to 5-10% over or under. All import will be in full case quantities.

Overruns & Under-runs: Varies depending on item.  Will not exceed + or - 5%.

Paper Proof: All new orders will receive a paper proof with the exact size of your artwork, confirmation of item; the quantity ordered, the color of imprint and scheduled ship date. No paper proof will be sent for re-orders unless requested.

PMS Color Matching: PMS color matching is at No Charge where available. Check product description for PMS color match charges if applicable.

Pre-production Samples: Call for Quote

Proof of Delivery: Please request Proof of Delivery prior to order being shipped. Your will be billed $1.50 (X) per package.

Production Time: Depends on product and is based on business day production schedules.  Saturday and Sunday are not considered working days.  Check product description for availability of Rush service.

Rush Charges: Check product description for details.

Samples: End column pricing – we do not except returns. We must receive a faxed or emailed request for samples.  Must provide valid UPS or FedEx Shipper #

Setup Charges: Varies depending on item. Factory-direct golf balls incur NO set up or plate charges.

Shipping Information: FOB points vary with item.

Terms: Pre-payment will be required for all first time orders and for accounts that are not deemed worthy. Standard terms are net 20 days from invoice date for qualified accounts only. All past due accounts will be assessed a charge of 1.5% per month. We accept the following types of payment: check, e-check, and credit cards. Note - credit cards are NOT accepted for any golf ball purchase.

Art File Information:

Platform: PC

Accepted Formats: Vector Files Only.  EPS, AI or PDF Files.  No jpg please.

Programs we support: Adobe Illustrator, Adobe Photoshop

E-Mail: Phone and Fax numbers, as well as contact name(s) should be included on e-mail messages in case we have any questions about art. Send only one file at a time and, if possible, use compression utility to avoid corruption of files. We do not accept file in PowerPoint, MS Word, and other processing programs.

Info: If documents include type, screen and printer fonts must be attached or outlined. We cannot access MAC fonts (please note that sometimes trutype fonts will not print properly). Documents in Photoshop should not be halftones (Grayscale or CMYK) and resolution should not be lower than 600 dpi.

Trademark Usage: All copy or other material submitted by the customer for use by the plant in producing items ordered, whether or not artwork is required therewith, will be accepted by the plant as being submitted in full compliance with all applicable laws regarding trademark, service, mark copyright, right to privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by the plant on the items ordered will not violate any such laws, and PCG Line herby declaims any and all liability for compliance with such laws in the use of the customer’s copy or other material. The customer hereby agrees to hold the plant harmless to any damages, cost, and or expenses when they arise under all such laws and consequence of the plant’s use of said copy or other material or the operations undertaken by this agreement.

We look forward to helping you with all of your promotional needs. Be advised, prices are subject to change without notice.